![]() ![]() The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. ![]() If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. This hotfix might receive additional testing. Apply this hotfix only to systems that are experiencing this specific problem. However, this hotfix is intended to correct only the problem that is described in this article. Resolution Hotfix informationĪ supported hotfix is available from Microsoft. Therefore, to determine whether the problem described here has occurred, examine the value of the PolicyAcOn registry entry. The terminal server configuration shows only Per Device as the licensing mode setting. ![]() Therefore, the terminal server starts trying to obtain temporary, Per Device licenses. Because of this invalid value, the terminal server is not aware of the type of licenses it should obtain. The value of the PolicyAcOn registry entry changes from either 2 for Per Device mode or 4 for Per User mode to an invalid value of 0. This problem occurs when you use the Windows Components Wizard in Add/Remove Programs to add or to remove a Windows component. This may unexpectedly change the terminal server licensing mode and cause the terminal server to obtain only temporary licenses. An invalid setting in the registry may be set in the HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\TerminalServer\Licensing Core\PolicyAcOn subkey on your Microsoft Windows Server 2003-based computer that is configured as a terminal server using a Per User or Per Device licensing setting. ![]()
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